FREQUENTLY ASKED QUESTIONS

Q:  How can I place an order for an item?

A:  Please see How To Order.

 

Q:  Do I need to sign up for a member’s account to order and check out?

A:  Yes. By creating an account, you will have many advantages. By doing so, you can proceed with an express check out next time because we will have all your info in our system ready. 

 

Q:  What if I have forgotten my password?

A:  Just click on “forget your password” button below the login form. Enter your email and your password will be sent your registered email. 

 

Q:  What if the item I like is sold out? Will it be back in stock soon?

A:  Usually we’re unable to re-stock, but depending on the circumstances, high demand items might get re-stock. Please check on Back In Stock Items.

 

Q:  Do you accept payment by credit card?

A: Unfortunately, we can only accept Bank Transfer currently.

 

Q:  Do you accept purchases from overseas, or send overseas?

A:  Unfortunately no, currently we are only able to send and receive orders domestically.

 

Q:  Can I cancel my order after confirming it?

A:  No, you can not. The system doesn’t allow you to do that. If you need to cancel a confirmed order, you can contact us through our contact form or email us at shopheybabycs@gmail.com. Write down your email and order number and we will see if we could cancel it manually for you. 

 

Q: Can I add an Item after I’ve already confirm an order?

A:  Unfortunately you can’t. You will need to place another order for that item or anything else you want to purchase

 

Q:  Is there any time limit placed on my order before completing any payment?

A:  Yes there is. The time limitation is 24 hours. If after 24 hours passed and there’s no payment confirmation, then our system will automatically put your ordered items on stock, and your order will be canceled.

 

Q:  How soon can I get my purchased item? 

A:  We process your order during our working days, from Monday to Friday.

 

Q:  Can I change my shipping address after my order has been send?

A:  Unfortunately you can’t. Please contact us immediately in the event of something like this occurred. We will try to assist you as much as we can.

 

Q:  I haven’t received the item I’ve purchased. It has been more than the estimated delivery time and my order’s status is completed/sent. What should I do?

A:  Kindly email us at shopheybabycs@gmail.com or fill in your inquiry in Contact Us form with the appropiate subject heading. We will assist you in anyway possible. 

 

Q: The item I’ve purchased is too small/big for me. Can I exchange it? 

A: Please see our return and exchange policy.


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